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CLICK TO TALK
True Customer Service with Internet Communications
PC
to PC and PC to Phone Communication Anywhere In The World!
VQube Click to Talk Provides Instant Live Connection
For Any Prospect on Your Website or Email.
With
high-quality voice over the Internet solutions using VQube,
it becomes possible to provide direct voice contact for web
visitors, improving customer satisfaction and transforming
contact centers from “cost centers” to “revenue centers”.
Customers click a button to talk directly to a contact
center agent, through their PC, to get the help they need
while completing an eCommerce transaction or soliciting
online support.
Live Demo
Click on
the 'Click to Talk' button below to make a FREE Voice and
Video call to
support@esqube.com
How It Works
Website visitor see the prominent button on
the web page which says “click here to talk”. This
button provides the visitor a tool to contact instantly
the company representatives.
Each company can customize a button in the company’s web
page or on email communications and links.
By clicking the button, a small “Click To Talk”
application with a user interface is installed in the browser
compatible with IE 5.0 and above. The visitor will see a new
pop up browser window which has “Click To Talk” button. When the
visitor clicks this button the VQube Call Processor will establish the VoIP voice call between the visitor
and the company representative. The web visitor has to use a microphone and speakers
connected to his PC to speak directly to the company representative. The visitor can continue browsing the company’s website while on the phone call.
A regular telephone instrument can also be connected to
representative's PC
to answer the incoming VoIP call. An analog
telephone adapter (ATS) can be supplied by Aural-Esqube. Calls can also be received by a mobile phone.
The company’s inbound web call center can be distributed and
located any where in the world. The company can have many service agents/representatives
to receive the calls. Each agent with a PC will run the VQube application to
receive calls from web visitors.
Click to Talk Features
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PC based
internet communication with simple automatic call
distribution |
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Many buttons can be provided and each button can be
customized to call an individual or a group of reps |
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Works with NAT and Firewalls |
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Very High Voice Quality using cutting edge P2P VOIP
Technology |
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Very low bandwidth Usage (20kbps full duplex) |
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All Calls
can be recorded and archived automatically |
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3 Party Conferencing possible (initiated by a company
executive) |
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Integration to a standard telephone handset |
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Calls can
be directed to an Answering Machine / VoiceMail box
if the call cannot be attended. |
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Additional
advanced features like1-1 video, text chat, text
conference, 1-1 file transfer, 1-1 white board
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Company representatives can push a web page to the
visitor
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Company
representatives
can
forward the call to a PSTN number. |
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Easy
integration of Click to Video Talk button in emails
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A button
can be placed in toolbars through which the customers
can place a call to company representatives |
Click to Talk Benefits
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Increase sales closure
rates |
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Differentiate from the
competition by providing a cost effective, value-added
communication service |
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Eliminate expensive
1800 inbound calling |
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Allows the company to
engage more prospects |
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Increases new customer
inquiries |
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Enhances loyalty
through increased customers’ satisfaction |
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