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FREQUENTLY ASKED
QUESTIONS
What
is VQube and how does it work?
VQube is the name of our Internet
telephone that allows you to make free phone calls to
other people who are also running VQube on their computers.
Using VQube you can place and receive calls from any PC to
another PC anywhere in the world through the Internet.
When you make a call through VQube, your voice is first converted into digital packets
in your
computer. These voice packets are then sent over the Internet
from your computer to the computer of the person you are calling,
where the packets are again converted back into voice. It does
not cost you anything beyond our monthly subscription and the
connections costs of your local Internet service provider.
Please remember that you and the
person with whom you want to talk to need to be connected to the
Internet to use this service. However, it does not matter if the
person you are calling is in your own private network or across the road or on the other side
of the world, since the call is sent over the Internet using
VoIP (Voice over IP) technology.
You can download trial version of VQube from
www.vqube.com website and start using the service after due registration.
Currently you can download a 30 day trial version for free.
What
do I need to run VQube at my end?
You will need
a computer running Windows 98SE, Windows 2000 or Windows XP. You
will also need some type of audio device, and a sound card and
a headset or a
Telephone Adapter to connect a telephone instrument or a
cordless phone.
Can I place calls to regular
phones (non-Internet telephones)?
Yes. However, Indian law
currently does not permit calls over IP to terminate onto the
regular (PSTN) phone in India.
What
will be my VQube user identity?
In order to
use VQube, you need a User-id.
This is the signup email id with which you register for the
service on VQube. Please ensure that you give a valid
email id since it would be used for further communications
from ESQUBE. VQube users will use this email id to call you. Each time you login to the VQube service,
you need to enter the sign-in email and the associated password
to identify yourself.
Does VQube
work with dialup Internet connections?
Yes, our
service works with dialup connections too especially in Indian
conditions where bandwidth is not very reliable. It has been
tested successfully when connected at speeds above 20 kbps. The
application also works well with different types of Internet
connections such as Cable, DSL, ADSL, etc.
What is the equipment needed to use the VQube
application?
Other than a
PC with speakers & microphone, no additional equipment is
necessary to use the VQube. Of course, you will
still require Internet connectivity from your ISP to connect.
For better
quality of voice, it is recommended that you use a headset
instead of a microphone and speakers. If you not comfortable
using a headset or microphone, we recommend an analog
Phone
Adapter to connect to a regular analog phone and then you can
speak with out a headset or a microphone,
Do I need a
static (fixed) IP address to use VQube?
No.
Can I use
VQube and browse the Internet on my PC at the same time?
It depends on
your Internet bandwidth. It may not be possible in low bandwidth
dialup connections.
Is
there any adware, spyware, spam or any other programs which spy
on me, if I download your application?
No, there is
no such program that is bundled and sneaked through into this
application. However, VQube reserves the right to include its
own ad serving software on this application at any point of time
in future to broadcast its announcements and advertise its
services.
What do I
do if voice is not heard when a conversation has started?
There are many
reasons for this and you need to follow these steps.
1.
Check if you have connected the microphone and speaker jack
properly.
2. Check if you have opened web pages
which hog bandwidth
3.
Right
click on VQube skin. Click on preferences -> Audio tuning
wizard. Click on Audio Tuner and adjust your speakers and
microphone settings.
How much
Bandwidth does VQube use while I am in a call?
VQube uses
upto 20 kbps of bandwidth while you are in a call. User can see the quality of
bandwidth on VQube during the call as, “Excellent”, “Good”,
“Average”, “Poor” and “Very Poor”. With an average network
quality, you can have a reasonable conversation.
How is
VQube better than other Internet Telephony Application?
User friendly
Application: The User interface is designed to be simple and
easy to use.
Peer-to-Peer
Technology:
VQube uses a peer-to-peer technology for establishing voice calls
between two users. It does not use other users' bandwidth for
calls.
Crystal
Clear Sound Quality:
Sound quality is at par excellence.
Enticing
features:
1)
Voice Mail:
If the user you intend to call is Offline, then you may
send a voice mail to him. The Voice Mail Box is designed to similar to
your Mail Client. You can send and receive voice mail, and play
the voice mail with media player or with VQube player which is
the default player for playing the voice mails. You can
send the recorded voice mail to a group of VQube Users by
specifying their VQube IDs. You can also send it as an
E-Mail attachment using Microsoft Outlook Express 5 or above to
any person who may not be registered with VQube.
2)
Contact List:
This feature helps in knowing the online status of your peers
(friends and relatives/VQube Users). Online and offline status will be displayed on the
buddy list for all the users whom you have added into your contact
list. An alert dialog about the change in status of the user is
displayed on bottom right of your screen.
3) Answering Machine:
If you are unable to pick up the call, you can play a customized
message to the callee using VQube Answering Machine. You
can record a personalized message for each user and/or a common
message to all the callers by using the recorder in VQube
Answering Machine upto 1 hour. The called person can leave a message upto 1 minute
which will be displayed in the Voice Mail Box.
4)
One to One Chat:
You can initiate a text chat. You can also host a text
chat conference.
Will VQube
work through Proxy Servers?
Yes. VQube
will work through the Proxy Servers.
How much
Bandwidth VQube uses when there are no active calls?
VQube does not
use any bandwidth when not in a conversation/text chat.
What protocols
are used in VQube?
VQube uses
proprietary protocols owned by ESQUBE Communication Solutions
Pvt Ltd.
Can I
connect to SIP Server with VQube?
Yes. VQube can connect to a SIP Server
using built in PSTN Dialer for making SIP calls.
I want to
use a USB Headset/Phone or Multiple sound cards. How do I do
this?
VQube always
selects the default sound card on your Windows. If you have an explicit need
to use a USB Audio Card then you have to change the preferred
audio device to the one you want to use. VQube offers a
Telephone Adapter
which can be used to connect a telephone instrument to make or
receive VQube calls.
I get a
“Your input device is busy” error. What is it?
If any other
application is using your sound card in a blocking mode, then
you get this error. You have to wait
until the audio device is released by it and restart VQube.
What is the need for a
headset?
A headset is a
piece of hardware with a microphone and 1 or 2 speakers that is required to communicate through the Vqube Client if your PC does not have a built in microphone and speaker. Using a good quality headset ensures good clarity of voice.
Do I need a
headset to make a call through VQube?
Headsets are
recommended although they are not compulsory if you have a
microphone and a speaker.
My
Headset is not working what is the problem?
We recommend you to check that the headset is
correctly plugged-in. You should also try to record a voice in
order to see whether the mic works, Open
Start->Programs->Accessories->Entertainment->Sound Recorder.
Alternatively
run audio tuning wizard from VQube
menu->Preferences->Audio tuning Wizard->Audio Tuner.
Suggestions
and feedback can be e-mailed to
support@esqube.com.
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